Avoid an Act of Congress when Implementing CRM

Posted by Everett Hill on Sat, Jan 19, 2013

The monumental gridlock in the United States Congress nowadays would be amusing if there weren’t so much at stake. They just can’t seem to get anything done in a timely manner. Their struggle to execute reminds me of projects to select and implement major software such as CRM--all too often they fall short. Intentions are genuine and the resources appear to be right, but somehow the ingredients don’t gel to reliably deliver value to the business enterprise.

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Tags: crm success stories, crm implementation best practices, crm consulting